Leadership

The future is now

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It has been about a month since I released my four scenarios looking at the impact of COVID on the future of work out to 2025 (if you haven’t already read them, you can access them here). If you have… Read More »The future is now

Don’t fake familiarity

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Last week in a coaching session with some of my digital champions, we were discussing how to automate customer satisfaction surveys. They had recently implemented an SMS-based survey system that had impressive response rates but poor quality (it turns out… Read More »Don’t fake familiarity

Where is your humanity?

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WARNING! LONG POST [Insert cup of tea here] In a month or so I’m delivering a keynote entitled ‘Will technology make us more human?’ It’s a keynote I’ve had in my speaker guide for over a year but until now, no one… Read More »Where is your humanity?