The status quo should always be an option
When you look around your workplace how often do important decisions get put on ‘the back-burner’? Sometimes the back-burner is a place to put decisions that have been de-prioritised, but
Future-proofing is bullshit
So far this year, I’ve had at least three different clients tell me that they want help to future-proof their organisation. And as proactive and exciting as this may sound,
From Just-in-time to Just-in-case
In manufacturing terms, ‘just-in-time‘ is an approach where you try and hold as little stock or spare inventory as possible. Ideally, you want a part to turn up ‘just-in-time’ for
Supported change beats directed change
One of the most powerful diagrams I have ever seen is also one of the simplest. It was shown to me when I was working as a Lean business improvement
Don’t fake familiarity
Last week in a coaching session with some of my digital champions, we were discussing how to automate customer satisfaction surveys. They had recently implemented an SMS-based survey system that
