Last week in a coaching session with some of my digital champions, we were discussing how to automate customer satisfaction surveys. They had recently implemented an SMS-based survey system that had impressive response rates but poor quality (it turns out… Read More »Don’t fake familiarity
There has been much written over the last few years of the threat that artificial intelligence and other emerging technologies pose to existing employment. There is no doubt that there have been incredible achievements in these areas, consistently outperforming people… Read More »Your technology doesn’t care about you
WARNING! LONG POST [Insert cup of tea here] In a month or so I’m delivering a keynote entitled ‘Will technology make us more human?’ It’s a keynote I’ve had in my speaker guide for over a year but until now, no one… Read More »Where is your humanity?
