Technology

Don’t fake familiarity

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Last week in a coaching session with some of my digital champions, we were discussing how to automate customer satisfaction surveys. They had recently implemented an SMS-based survey system that had impressive response rates but poor quality (it turns out… Read More »Don’t fake familiarity

Where is your humanity?

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WARNING! LONG POST [Insert cup of tea here] In a month or so I’m delivering a keynote entitled ‘Will technology make us more human?’ It’s a keynote I’ve had in my speaker guide for over a year but until now, no one… Read More »Where is your humanity?